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Whether you're launching a store, migrating from NTPAY or need help with an order — a real person will get back to you.

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Quick answers

How fast do you reply?+

Support replies within one business day — usually much faster. Business applications are reviewed within 24 hours.

My customer paid the wrong amount.+

Open the invoice in your dashboard. If the funds reached your wallet you can complete it manually with the transaction hash.

Can you recover funds sent to the wrong address?+

No. Cradex is non-custodial and never controls the receiving wallets, so on-chain transfers can't be reversed by us.

Where are the API docs?+

The full NTPAY-compatible reference, including callback signatures, is on the Developers page.